Returns & Exchanges

At ACEMAGIC, we stand behind the quality of our high-performance computing solutions with a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return your product for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all power adapters, cables, manuals, and accessories to ensure a smooth processing experience.

• 3.
  Ship to ACEMAGIC

  Affix the provided shipping label to your package and drop it off at the designated carrier location; please retain your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or dispatch your exchange unit within 5-7 business days.